Policies

Cancellation Policy

We encourage you to obtain trip cancellation insurance to protect your travel investment. You will have this option upon accepting/completing a reservation. When a reservation is made, refunds are made ONLY if the house becomes uninhabitable OR if you cancel 60 days prior to your check-in date. If you cancel outside of the refund policy (59 days or less from your check-in date), any funds that have been collected are non-refundable. If you have purchased travel insurance, we can provide any documentation you may need to file for a refund.  We must be notified of any claims for refunds within 14 days of your reservation checkout date. All refunds due to renter-initiated cancellations are subject to a 10% administrative fee.

Hurricane Policy:

Hurricane refunds will be issued only if the National Weather Service orders a hurricane warning in our immediate area in St. John’s County. When a warning and evacuation order is given, we will refund (a) any unused portion of rent from a guest currently renting the house; (b) any unused portion of rent from a scheduled renter who wants to arrive after the warning/evacuation order is lifted; or (c) any advance rents collected for a renter scheduled to arrive during the mandatory evacuation period. Any scheduled rentals after the hurricane are not subject to any refunds unless the house is uninhabitable.  Any damages to the beach or surrounding area is not cause for a refund. It will be the owner/property manager discretion to offer any such refund.

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