FREQUENTLY ASKED QUESTIONS

HOW DO I RESERVE A VACATION PROPERTY?

Once you have chosen a house for your vacation, simply shoot us an email saying that you would like to book it.  We will send you the rental agreement and reservation instructions.  All reservations of a week or less require a $500 deposit, when booking more than 8 weeks in advance.  If booking multiple weeks, the deposit is subject to change to a greater amount.  The deposit will apply toward the rent.  If booking within the 8 week period, the entire rental amount is due upon reservation.  

WHAT HAPPENS IF I HAVE TO CANCEL MY RESERVATION?

Refund/Cancellation Policy:  We hope that you will never have to cancel your reservation.  However, sometimes things happen and you just can't make the trip. You can cancel your reservation up to 8 weeks prior to your arrival and receive a full refund.  If you cancel within 8 weeks, any funds you have paid are non-refundable.  However, if we can get the property rented again for all or part of the time that you had originally rented, we are happy to refund you the amount that we were able to recoup.  If the house is uninhabitable, refunds will be given.  We do not give refunds for bad weather, construction nearby, etc.  In the case that there is a mandatory evacuation due to an approaching hurricane, you will be refunded for the portion of your stay that you are required to vacate the property. Any refunds will be issued by Wren Beach Rentals in the form of a bank check.

MOST OF YOUR PROPERTIES ALLOW DOGS. I AM WORRIED ABOUT ODORS AND PET HAIR. SHOULD I LOOK ELSEWHERE FOR A PET - FREE PROPERTY?

Not to worry! We have very strict rules regarding pets (see the Pet Agreement on all pet friendly property pages) and our renters with pets are almost always extremely conscientious! Pets and not allowed on furniture or bedding and we have NEVER found a flea in one of our pet friendly properties! You will not smell any odors or see any pet hair, that we promise!

I WANT TO BRING MY DOG WITH ME. WHAT ARE YOUR RULES ABOUT PETS?

Most of our properties are pet friendly and we have been very pleased with the care that pet owners take. We have a Pet Agreement on each pet friendly property page of the web site; be sure to read it since you will need to sign it if you bring your pet. Basically, our pet rules are:

• $225 fee for first pet and $125 for second, plus 10.5% tax. This fee is non-refundable

• Maximum two pets; acceptance will depend on size, age, and breed; no puppies are accepted

• Pets are not allowed on furniture or bedding

• Dogs must be leashed on the beach

• You are responsible for cleaning up after your pet

• We cannot accept dogs that bark; if we get complaints, you dog will have to go to a kennel

WHAT SUPPLIES WILL I FIND AT THE PROPERTY?

Each property is completely equipped in terms of bed and bath linens, kitchen equipment and appliances, beach chairs, and beach towels. Some properties may have fishing poles, boogie boards, beach umbrellas, and the like; you should check with the manager of a specific property about details.

In terms of products, we supply large tie trash bags, laundry soap, dishwasher and dish soap, dish towels, and cleaning supplies. We provide starter rolls of paper towels, toilet paper, and hand soap. You will need additional paper products and your own bath soap.

You may find non-perishable items such as spices and vinegar in the pantry. We do not supply these but we do leave those items that previous renters have left.

WHAT IS THE SOUTH PONTE VEDRA/VILANO BEACH AREA LIKE? ARE CARS ALLOWED ON THE BEACH?

South Ponte Vedra and Vilano Beach lie just south of Ponte Vedra Beach and east of Jacksonville. This area consists primarily of single family homes plus a couple of small condos, a few great restaurants, and several small grocery stores. The beach is wide, sandy, and car free. It is never crowded and you can walk for miles in solitude! However, you can be in Ponte Vedra, a golf mecca, or St. Augustine, America's "Oldest City", in just a few minutes! We think we have the best of both worlds ....a peaceful beach where you can totally relax without worrying about cars or crowds, but lots of activities and attractions within a very few minutes drive!

WHAT ARE YOUR RATES FOR A LONG TERM STAY?

Long term rates are determined by the manager and owner of each house individually and depend on factors such as time of year and length of stay.

CAN I OWN AN OCEANFRONT VACATION HOME, TOO?

Of course you can!  Owning a vacation home is a great way to enjoy the beach and earn extra income at the same time.  We currently work with a select handful of experienced real estate firms in the area.  Feel free to contact any of them and let them know that Wren Beach Rentals referred you to them.

Jenni Galli is not only a top notch Realtor, she also owns one of our beach houses, "Almost Heaven"!  The Galli Team

Brenda and Ron Horst are a great couple who live right here in S. Ponte Vedra Beach.  Horst Homes

 
PRIVACY POLICY

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us and to fulfill your reservation as required.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way, via Owner Reservation Systems. Owner Reservation software is used soley by us, Wren Beach Rentals, as a calendar/booking management system.  We offer credit card collection through this software program to secure any reservation funds. 

Click here to see Owner Reservations SSL Certificate:  https://www.ownerreservations.com/about/security/ssl-certificates

While we use encryption services through the Owner Reservation Software to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Terms and Conditions

By signing the rental agreement, you accept our refund/cancellation policy as well as any other terms listed within.

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